Hosted VoIP Phone System
A hosted platform, as the name suggests, is hosted in the could. The benefits of a cloud solution include: easy deployment as no tech infrastructure required. Many features are already programmed, so in most cases it is plug and play.
Other benefits include:
- Software updates – always at the right time as it will coincide with central system updates.
- Diagnostics – makes it easy to fix any technical issues without needing a site visit.
- Bespoke, individual user interface to make changes to features etc.
- Multi-site and remote workers – where staff move between locations on regular basis.
- Desktop Handsets, Soft Phones and Mobile Apps connect on a single number.
Hosted is often preferred by small businesses, as there is one central point of contact managing all your telecoms requirements. Extra handsets are provisioned before being received so you can plug and play.
The main downside to a cloud based VoIP is that you always pay a license fee per month per user. In the long term, it can be less cost-effective than an on-site solution.
Because each handset makes a connection to the central system for anything you do, it demands a lot of bandwidth. For example, if you pick your handset up and dial a colleague internally or pick up your phone to check voicemail, then you are connecting via the cloud.