Hosted phone system
A hosted platform, as the name suggests is hosted off-site, so in effect you are renting extensions from your telecoms supplier. The benefits of a cloud voice solution are that it is easy to deploy as no tech infrastructure is required on site, therefore many features are already programmed centrally, so in most cases it can literally be plug and play.
Other benefits include:
- Periodic software updates – always at the right time as it will coincide with central system updates.
- Remote diagnostics – makes it easy to fix any technical issues without needing a site visit.
- Bespoke, individual user interface to make changes to features etc.
- Especially good for multi-site companies where staff move between sites and extensions (desks) on regular basis.
- Desktop handsets can take advantage of PoE (Power over Ethernet) meaning only a network connection needs to be made, as it will receive its electrical power from this cable as well.
Many customers prefer this business phone systems, as there is one central point of contact managing all your telecoms requirements. Additional handsets can be provisioned before being received so you simply plug and play.
The main downside to a hosted solution is that you always pay a license fee per month per user, so in the long term, it can be less cost-effective than an on-site solution.
Another downside can be that because the handsets make a connection to the central system for anything you do, then hosted can use up a lot of bandwidth. For example, if you pick your handset up and dial a colleague internally or pick up your phone to check voicemail, then you are using your bandwidth.